Last Updated: 31st August, 2025
Welcome to Fixya's Privacy Policy ("Policy").
Bengal Crafts Online Pvt. Ltd. and its affiliates (collectively, "Fixya," "we," "our," or "us") provide technology-driven doorstep home services, including but not limited to home cooking, home cleaning, appliance repair, and household maintenance.
This Privacy Policy explains how we collect, store, use, process, and disclose your personal data when you access or use our website, mobile application ("Fixya"), or any services offered through our platform (collectively, the "Services").
At Fixya, protecting your personal information and respecting your privacy are among our highest priorities.
Please read this Privacy Policy together with our Terms & Conditions, which are incorporated by reference. By accessing or using our Services, you consent to the practices described in this Policy.
This Privacy Policy applies to all individuals who access or use the Services or avail themselves of services provided by professionals through the Fixya platform ("Professional Services").
References to "you" or "user" mean customers or end users of the platform.
We regularly review and update this Privacy Policy.
Please ensure that the personal information we hold about you remains accurate and up to date. Notify us whenever your personal information changes.
The Fixya platform may contain links to or integrations with third-party websites, applications, plug-ins, or services.
We do not control these third parties and are not responsible for their privacy practices. We encourage you to review their respective privacy policies before interacting with them.
We may collect and process the following categories of personal data:
Statistical or demographic information that does not directly identify you unless combined with identifiable personal information.
If you do not provide mandatory personal information, we may be unable to provide you with access to our Services.
We collect personal information through the following methods:
When you:
Including:
Such as:
We use your personal information to:
By creating an account or using the Services, you consent to being contacted by Fixya, its service professionals, and authorized partners for the purposes described above.
Fixya uses cookies and similar technologies to:
You may disable cookies through your browser or device settings. However, certain features of the Services may not function properly.
We may share your personal information with:
To enable the delivery of requested Professional Services.
Including providers for:
When required by applicable laws or legal processes.
Within the Fixya corporate group for legitimate business operations and continuity.
We require all such third parties to protect your personal information in accordance with applicable law.
You may request to:
To exercise your rights, contact us at:
Email: [email protected]
We implement appropriate technical and organizational safeguards to protect your personal information, including:
You are responsible for maintaining the confidentiality of your account credentials.
We retain your personal information for as long as necessary to:
Aggregated and anonymized data may be retained indefinitely.
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of the business assets.
Any reviews, comments, photographs, ratings, or other content that you submit may become publicly visible.
Such content may be viewed, copied, or used by others beyond Fixya's control.
You are solely responsible for ensuring that any content you post complies with applicable laws.
We may update this Privacy Policy from time to time.
Any changes will become effective upon publication on our platform.
Your continued use of the Services after any updates constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Mr. Sudip Paul
Grievance Officer
Bengal Crafts Online Pvt. Ltd.
Email: [email protected]
Phone: +91 90624 72471
