PLEASE READ THESE CANCELLATION CAREFULLY. BY SUBSCRIBING TO THE SERVICES THROUGH THE PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE BELOW CANCELLATION TERMS.
This website (https://fixya.in/) under the name and style 'Fixya' (the "Platform") is owned, operated and made available by Bengal Crafts Online Private Limited, with its office at 114/8 Diamond Harbour Road, Udayan Palli, Barisha, Kolkata - 700008 (hereinafter, referred to as "Company", "we", "us" and/or "our", each of which term shall include our assignees and/or successors-in-interest). This is a legal agreement between you {the person using, accessing, or availing to the Services (defined below) and hereinafter, referred to as "you" or "User" as per the context) and us. It also forms an integral part of Terms of Use and by accepting the Terms of Use, the terms and conditions as mentioned in this cancellation policy ("Cancellation Policy") are deemed to be accepted and agreed upon by the User in its entirety.
Please read this Cancellation Policy carefully before availing our Services through the Platform and making payment of the Fee (defined below). This Cancellation Policy has been made available on the Platform and is applicable in the event of you choosing to avail the Services and making payment of the Fee for the same. We request you to also go through the privacy policy available at https://fixya.in/html?page=privacy-policy ("Privacy Policy") and the terms & conditions available at https://fixya.in/html?page=terms-and-condition ("Terms & Conditions") carefully before you decide to avail the Services and make payment of the Fee. This Cancellation Policy, the Privacy Policy and the Terms & Conditions (together "Agreement") together constitute a legal agreement between you and Company. All capitalized terms used in this Cancellation Policy and not specifically defined herein shall have the meaning ascribed to such terms in the Terms & Conditions.
l.l The Company, through the Platform, facilitates provision of Helping Services through a dense hyperlocal network of Experts, trained & verified by them on a best effort basis, for the Customers, on an on-demand basis ("Services"), for Fees (as defined in the Terms of Use). This Cancellation Policy is applicable to any Fee paid or payable by you for availing the Services offered by the Expert and/or the Company, as the case maybe. Your payment of the Fee signifies your acceptance of the Agreement and your consent to be legally bound by the same. If you do not agree to be bound by the terms of the Agreement, you should not make payment of the Fee or avail Services.
1.2 By initiating a request for the booking of Services through the Platform, you agree to be bound by the terms in this Cancellation Policy. If you do not agree with the terms of this Cancellation Policy, you are advised not to go ahead with the booking of the Services through the Platform.
1.3 We reserve the right to modify, alter, or amend this Cancellation Policy, for any reason, and your continued availment of the Services will be deemed as your acceptance of such amendment. To make sure you are aware of any such changes, please review this Cancellation Policy periodically.
1.4 In case of any inconsistencies or conflicts between the Terms of Use and this Cancellation Policy, this Cancellation Policy shall prevail to the extent of such inconsistencies or conflict and the Company's decision in relation to such conflict, dispute or inconsistency.
2.1 You may cancel or reschedule any booking made for the availment of the Services, via the Platform, 30 (thirty) minutes prior to the allotted time slot for such booking ("No-Cost Cancellation Period").
2.2 You may cancel or reschedule any booking made for the availment of the Services if such request is initiated on the Platform after the expiry of No-Cost Cancellation Period and you shall be charged with a cancellation fee of 100% (One Hundred Percent) of the Fee, at our sole discretion, shall be applicable.
2.3 On receipt of a cancellation request in accordance with Clause 2.l above, we will co-ordinate to process the same and either, at your request: (i) initiate a refund of the Fee paid by you, for this we may provide you an option to choose either Fixya wallet or the source account; or (ii) book another slot for the same Services as that of the cancelled booking at a later point. Please note that the Fee refund in accordance with Clause 2.3(i) will be provided only in case a Customer is not acceptable to reschedule the booking for a later slot.
2.4 In a case where a Customer opts to make payment of the Fee in cash, and cancels the booking after the Expert has arrived at his/her premises or cancels the booking after the No-Cost Cancellation Period, and does not make payment of the Fee, cancellation charges of 100% (One Hundred Percent) of the Fee payable, will be applicable and charged at the time of next booking made by such Customer.
2.5 The Company reserves the right to cancel the booking in the following circumstances, where (a) there is a booking without address: or (b) the booking is made by a competitor or its affiliate, as determined by Fixya in its sole opinion: or (c) you call us to cancel the booking but subject to other terms and conditions: (d) you are not reachable within 15 {fifteen) minutes of the slot or the Expert has waited outside the provided location for 15 {fifteen) minutes without any response from you: or (e) Fixya is unable to service the booking due to supply shortages or the unavailability of an Expert, in which case Fixya may offer a refund or reschedule the booking at its discretion but subject to other terms of Cancellation Policy and Terms of Use: or (f) if the transaction cannot be completed for reasons not in control of Fixya.
2.6 You shall be charged with 100% (One Hundred Percent) cancellation fees by the Company for the scenarios listed in clause 2.5 (a) to (d) above. In the event of scenario as provided in clause 2.5 (e) or (f), the Company may offer a refund, at its sole discretion, subject to other terms of Cancellation Policy or reschedule the booking at its own discretion.
If you have any grievance or discrepancy with respect to refund of Fee for any Service availed through the Platform, you can contact the grievance officer mentioned under the Terms & Conditions of the Platform.
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
PLEASE ENSURE THAT YOU READ AND UNDERSTAND THIS POLICY BEFORE YOU USE THE SERVICE OF THE PLATFORM, AS YOU SHALL BE BOUND BY ALL THE CONDITIONS CONTAINED HEREIN UPON CLICKING ON THE "I ACCEPT" BUTTON. IF YOU DO NOT ACCEPT ANY OF THE TERMS UNDER THE TERMS & CONDITIONS OR ANY POLICY LISTED ON COMPANY'S WEBSITE OR PLATFORM, PLEASE DO NOT USE THE PLATFORM OR AVAIL ANY OF THE SERVICES BEING PROVIDED THEREIN. YOUR CONSENT SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND THE COMPANY IN RESPECT OF YOUR USAGE OF THE PLATFORM.
YOU HAVE READ THIS CANCELLATION POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.
